Privacy Policy

Introduction

Welcome to Aetherflux Novarix Hotel. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website. We are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Credit card and payment information
• Government-issued ID and passport information
• Date of birth and nationality
• Preferences and special requests
• Loyalty program information

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Website usage data and cookies
• Location data (with your consent)
• Security camera footage in public areas

How We Use Your Information

We use the collected information for the following purposes:

• Processing reservations and providing hotel services
• Facilitating payment transactions
• Communicating with you about your stay
• Personalizing your experience at our hotel
• Marketing and promotional communications (with consent)
• Improving our services and facilities
• Compliance with legal obligations
• Ensuring security and safety of guests and property

Information Sharing

We may share your information with:

• Service Providers: Third-party companies that assist us in providing services
• Payment Processors: For secure payment processing
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your consent for joint services or promotions
• Emergency Services: In case of medical emergencies or safety concerns

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences.

Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for data transmission
• Secure storage systems with access controls
• Regular security audits and updates
• Staff training on data protection protocols
• Compliance with industry security standards

Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Generally, we retain guest information for up to 7 years after your last stay, unless a longer retention period is required by law.

Your Rights

Under applicable privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability (receive your data in a structured format)
• Withdraw consent for marketing communications
• Lodge a complaint with privacy authorities

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.

International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: